Refund policy

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@edunatarioarts.de. Please remember that returns must be sent to the following address: 

If your return is accepted, we will send you a shipping label, as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Contact us at contact@edunatarioarts.de if you have questions about returns.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and correct it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized products (special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.

European Union 14-Day Cooling Off Period
Regardless of the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved. If approved, you'll receive an automatic refund to your original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@edunatarioarts.de.